Outsourcing
TGS's field service is based on an extensive service network covering the entire country.
We boast fast and stable on-site response capabilities.
Field services provided directly at customer contact points are based on reliability and customer satisfaction, which TGS values most.
To improve service quality
4-step execution system
Plan
(plan)
Based on customer feedback
Develop a customized quality improvement plan
Define
(definition)
To improve service quality
Set clear goals and improvement directions
Measure
(measurement)
Customer satisfaction and service performance
Quantitative and systematic evaluation
Realize
(realization)
Reflecting planned improvements on site,
Achieve sustainable quality improvement
TGS integrated computer system
Through its self-developed integrated computer system, TGS provides services for various model groups with just code maintenance without separate development.
We provide an advanced service infrastructure that can be implemented flexibly.
-
Intuitive user experience
- Web-based platform that can be used immediately without separate installation
- Program updates are reflected in real time to always maintain the latest version
- Program logic can be flexibly customized according to the field environment
-
efficient operation and
data management- All service data can be viewed and systematically managed in real time
- Realizing differentiated services by providing data tailored to the needs of each customer
- Integrated operation support through linkage with external systems such as knowledge information system and material logistics system
-
Excellent accessibility and usability
- You can access the system anytime, anywhere as long as you have an internet connection.
- Supports real-time result registration using mobile devices even in areas with poor communication
- Provides intuitive and user-friendly UI using visual elements such as images and logos
-
Real-time CE assignment system
-
Web version of service computing
-
Web version of consultation computer
01
Bench service is provided to users near the service center.
-
service center
customer visit -
Inspection and repair
02
We provide delivery service to service users in outlying areas.
-
call incoming
-
counsel
-
Courier reception delivery
(sent by customer) -
repair
-
Customer call description
-
Delivery by courier
03
We provide On-Site Service for users of mid- to large-sized products.
-
call incoming
-
counsel
-
Dedicated engineer
Visit and Repair
04
For large-scale ONE SITE, we provide resident service.
-
call incoming
-
Dedicated engineer
Visit and Repair
TGS's contact center service is based on over 30 years of IT service operation experience.
It has continuously evolved.
Based on accumulated know-how and expertise, we work with experienced technical support team leaders to design customized operating models for each customer, providing high-quality and highly reliable services.
-
01
Proposal of customized outsourcing model
Full outsourcing including human resources, systems, and infrastructure
In-House Outsourcing providing only consulting and operational personnel
Hybrid operation method that can flexibly respond to customer needs
-
02
Provides customer-customized CRM system
Maintain security based on self-developed ‘Customer Management System (CRM)’
Support for customizing functions optimized for customer business processes
-
03
Stabilization of operations centered on dedicated managers
A dedicated manager will be stationed at the center until the stabilization stage after the center opens.
Establishment of initial quality control and rapid response system when issues arise
-
04
CS solution proposal for operational optimization
After stabilization, provide efficiency and performance-oriented operation optimization measures
Achieving sustainable customer satisfaction and operational efficiency simultaneously
TGS’s fulfillment service goes beyond simple logistics,
It is a logistics and CS outsourcing solution that comprehensively manages the entire order fulfillment process of the customer.
We organically connect the entire process from warehousing, storage, inspection, packaging, delivery, return processing, and customer care to maximize business operation efficiency for our clients.
TGS Fulfillment
Total Service
-
Goods in stock
InboundReceipt of goods, inspection of quantity and quality,
system registration, etc.
Initial logistics process management -
custody
StorageAutomated Inventory Management
Real-time inventory through system
Monitoring and data provision -
Picking/packing
Pick & Packtailored to product characteristics
Custom packaging and shipping arrangements;
Supports error-free shipping -
delivery
DeliveryMajor domestic and international courier companies
and through collaboration with express delivery companies.
Establishing an optimized delivery system -
returns and
CS processingAccepting exchanges and returns,
From restocking to customer consultation
Provides one-stop processing system
TGS Fulfillment
core competitiveness
-
01
End-to-End Care Platform
Beyond simple logistics consignment, from order reception to delivery and follow-up management.
Integrated operation of the entire processThrough professional customer care services such as A/S reception, product explanation, and repurchase encouragement,
Strategically strengthen customer contact points -
02
IT-based integrated management system
All logistics and CS processes, including inventory, ordering, customer service, and returns.
Provides a web-based platform that can be managed in real timeThrough organic linkage with ERP, shopping malls, and various APIs,
Fully compatible implementation -
03
Product sourcing and operation consulting
Product discovery, import, contract, and distribution tailored to the customer's distribution strategy
Provide professional consulting forOne-stop support from fulfillment operation agency to SCM (supply chain management) consultation
-
04
Flexible scale response
Establishment of logistics infrastructure that can flexibly respond from small orders to large quantities
Even during peak times such as promotions, live commerce, and surge orders.
Securing a fast and stable logistics response system -
05
Omnichannel customer response integration
Customer inquiries through various channels such as phone, email, chat, and SNS
Integrated management from one platformBy providing follow-up actions and reports based on response history
Improving service quality and increasing customer satisfaction
TGS Fulfillment is an optimized solution for the following companies:
Startups and new brands that want to start distribution without their own logistics infrastructure
→ By outsourcing all logistics, you can reduce initial investment costs and focus on your core business.
Manufacturing and distribution companies seeking integrated consignment of not only logistics but also customer consultation (including A/S)
→ Through TGS's End-to-End Care system, you can simultaneously secure customer service quality and operational efficiency.
Companies concerned about efficiency and cost reduction in logistics operations such as inventory management, packaging, delivery, and returns
→ You can reduce operational burden and enhance profitability based on a real-time inventory system and optimized processes.